So Uncool!

I bought a phone with the help of my sister a few months ago. It’s a cool phone, sleek, and powered with the latest Android OS. It’s slim and I can easily hold it with one hand while texting, browsing my FB, and almost every activity I do on my phone. However, it soon got malfunctioned, a factory defect. This time, I’m certain it wasn’t my fault. I surely have done different methods on how to fix it, watched it on YouTube videos, and followed instructions emailed to me by their tech guy. Until I ended up reading similar issue from different forums. The phone is a mess!

There are speculations that only those earlier released units were defective, but you can hardly find users who’d say it works perfectly fine. Well, for a month or two and BOOM! They got hit with the same issue. This phone I’m talking about was the latest XA series by Sony for 2017, the Sony Xperia XA1. I got in loved with the phone on first glance and I trusted the manufacturer a lot since we have several Sony devices in our home. However, it’s disappointing to experience this kind of mess from them. I feel betrayed.

Good thing it’s still under warranty, so what am I complaining about if could fix it for free, right? For all I know it would take a couple of weeks or even a month before I can have it back. I did not pay for that! What’s worst was, the tech guy from their service center, by the time he knew that the issue was the touchscreen, didn’t actually ask me further if I dropped it or soaked it in water and whatnot. He immediately remarked that the screen should be replaced and unfortunately, they don’t have it in stock. For a moment I was quiet, thinking if I should get mad or just politely ask them again what would be the best thing to do. I chose the second option. So I asked them nicely if I can just leave my phone under their care until they got it fix. The tech guy replied by saying if they can’t have the material(s) needed, they’d probably send my phone to Manila. LIKE WHAT?! Manila is like 2 hours travel by plane. I was shocked to know that they’re actually completely aware of the issue, like why the hell they’re still selling that kind of phone?! What if I have to travel 24 hours just to reach their store? Inconsiderate! But I need to keep my chill and left the store with, of course, another sad story of my life.

Right now, I am without a phone. I got an extra one but it only lasts 20 minutes after fully charged, better nothing, I might have throw it out of the window while riding my way to school. Now I can’t practice my remarkable talent in photography LOL! Phone was invented to make human lives easier: communication faster, entertainment in the comfort of your bed, portable music with headset on, note taking, and alarm clock for people who wakes up late in the morning, like me.

I don’t expect I’ll get my phone back too soon, maybe after this month, or another month after this month, or another month after the month of this month. This is Sony uncool!

Bye!